Staff FAQs

OTR App

The OTR App is an application that runs on smartphones, specifically for OTR customers and Team Members. OTR App users will have access to pre-ordering coffee and earning OTR Rewards.
The OTR App is your ticket to the best Team Member deals in town! With the OTR App you will now receive Team Member discount from any OTR location, at any time and for your immediate family. Simply scan your OTR App during your purchase. Immediate family consists of you, your parents, grandparents, siblings, and/or children and spouse. Your immediate family must be present with you at the time of purchase if they are to receive your Team Member discount benefit. With the OTR App you can also pre-order and pay for C Coffee, save favourite coffee orders, view current and past coffee orders, find your nearest OTR locations, manage your account, track your Rewards and provide feedback on service and quality.
For Apple users: A Test Flight email would have been emailed to your payroll email address (where you receive your payslips). Click the link in this email to download. For Android users: The OTR App can be downloaded from the App launch email sent from OTR Marketing. Ensure that you have a network connection before downloading the OTR App.
Some features such as Store Locator and Deals will be made available without registration. You will need to Register to take advantage of the Jump the Q coffee ordering and to receive your Team Member discount.
You can enter by two different ways with the OTR App. BY EMAIL: To Register to the OTR App, download the OTR App. Open the OTR App and tap ‘Register’. Enter your email address that your Peregrine payslips are sent to, enter a password, and select Register. You will be sent a verification email to the email address you entered in your registration. Click the link contained in the email on your smartphone to verify your email address before logging into the OTR App. Once you have verified your email address you can log into the OTR App. BY FACEBOOK: Facebook registration can be used if your Facebook email is the same email address that your Peregrine payslips are sent to. Tap the ‘Register with Facebook’ button. The OTR App will search to find your Facebook App and use this to identify you for registration. You will not need to verify your email address when registering by Facebook.
The OTR App supports Apple devices and Android smartphones. The OTR App does not support Windows or Blackberry devices.
If you are experiencing issues downloading the OTR App to your phone, follow the below steps. 1. Shutdown the app and restart 2. Restart your device 3. Ensure your phone has been updated to the latest software. 4. Check that you have an active network connection. Some Wi-Fi networks may require you to sign in before accessing the network.
If you have forgotten you password, click on the ‘Click here’ link on the ‘log in’ page of the OTR App. You will be asked to enter your email address that you used to register to the OTR App. A temporary password will be sent to the email address. Log in using this temporary password and you will be prompted to create a new password.
If you no longer wish to use the OTR App, simply log out of the app and delete it from your phone.
Go back into your verification email. Check you have internet connection and re-click the verify link.

OTRGive

OTRGive is an innovative community program, through which OTR gives significant donations to Australian community groups. OTR App users can choose a community group from the app, scan the App barcode when in-store or use it to pre-order menu items, and a percentage of their spend will go directly to the community group as a donation by OTR.

OTR customers will just need to download the OTR App, choose a community group on the App, scan the barcode when purchasing in store or pre-order on OTR App and OTR will give a donation to their selected community group.

Customers will be able to track the donations of their chosen group through the OTR website and monitor regularly what projects the donations from OTRGive are directly supporting. This will be updated weekly on dashboard pages on the OTR website (with a link to this from the OTR App).

Since launching in 2018, we support over 20 community groups across various sectors. These groups have a great impact on the local community and all the money donated by OTR will stay in South Australia. All community groups are shown on the App and available for selection.

OTR Give is currently fixed to include only the existing partners.

Expressions of interest can be sent through to the Community Team via a “Contact us” link on the OTR website (otr.com.au/OTRGive).

OTR has donated over $415,000 to community groups since June 2018, with donations remaining uncapped – the more the OTRGive is used through making qualified purchases in our stores (or directly in-App orders), the more will be donated to community groups.

Yes. OTRGive is additional to all other current reward systems and points systems currently affiliated with OTR instore and on the App.

Fuel purchases made with a BP fleet card will not be eligible for OTRGive, however all other payment methods including gift vouchers will create an OTRGive donation, provided your OTR App barcode is scanned at the time of purchase and your account is linked to a community partner.

In order to know where you want us to apply the donations related to your purchases we need to be able to create an association between you and your chosen community group. The OTR App has been specifically developed to enable a customer to choose their community group, allocate their linked purchases, track donations and measure the success of the program and where the money goes.

At this stage we have invested heavily into creating this innovative, transparent way of giving to the community and it is the only way we can ensure customers’ choice of partner can be implemented. We will be considering other avenues as technology and innovation continues.

OTR adheres to current privacy laws. For more information please read our Privacy Policy.

GoGreen

Where emissions are unavoidable or difficult to reduce, they can be offset through separate projects which reduce or remove greenhouse gases from the atmosphere elsewhere. The amount of greenhouse gas emissions reduced or removed is measured in a unit known as a carbon offset (or carbon credit). OTR’s GoGreen program enables you to offset the emissions produced from your fuel purchase.

OTR supports a mix of Australian and international projects spanning rainforest protection, bush regeneration, renewable energy, and energy efficiency. You can learn more about these projects on our website.

Emissions have been measured across all activities associated with your fuel. This includes extracting, refining, transporting, retailing, and combusting fuel. Our measurements have been independently verified by a 3rd party auditor.

Yes, OTR funds the cost of offsetting all emissions arising from extracting, refining, transporting, and retailing fuel at no cost to customers. This means that our customers only offset the emissions associated with driving their vehicle (or combusting the fuel).
OTR uses a strict set of criteria to ensure that only high-integrity offsets are purchased. Offsets must be issued by a reputable accreditation body and have passed a due diligence process performed by one of Australia’s leading carbon offset providers, Tasman Environmental Markets Australia Pty Ltd (TEM). The diligence process involves evaluation of all offset project documentation, such as verification reports and ongoing monitoring reports, and can include in-person visits to select projects.

Yes, you can adjust your offset percentage at any time prior to fuel transaction through the App’s Account Management settings.

Yes, you can stop contributing to carbon offsetting at any time through the app’s settings. You will always have the opportunity to join again via GoGreen in the menu or after a successful in-app fuel transaction.

The App provides a dashboard where you can monitor your offsetting progress, view your earned badges, and see the impact of your contributions.

Unfortunately, offset contributions are non-refundable once they have been made. Be sure to adjust your offset percentage as needed.
No. However, the offset percentage selected in your account will be applied as the default for all in-app fuel purchases. If you wish to make a change, please do so before starting your fuel purchase. You can access it via Account Management –> GoGreen–> Settings.

My Profile

You can update your details by logging into the OTR App and selecting ‘My Account’ from the app menu in the top right corner of the screen. Click on the Personal Details section.

Log out of the OTR App. Click on the ‘Click here’ link on the ‘log in’ page of the OTR App. You will be asked to enter your email address that you used to register to the OTR App. A temporary password will be sent to the email address. Log in using this temporary password and you will be prompted to create a new password.
You can add a payment type by logging into the OTR App and selecting ‘My Account’ from the app menu in the top right corner of the screen. Click on the ‘Add Payment Method’ button, select which payment method you would like to add, enter your details and click save.
You can add VISA or MasterCard credit cards.
You can change your payment details by selecting ‘My Account’ from the app menu in the top right corner of the screen. Click on the ‘ Add Payment Method’ button, delete which payment method is incorrect, and click the ‘Add Payment Method’ button to add new payment details.
There is no limit to the number of payment methods you can have attached to your account at once.
Untick ‘Send me great offers & deals’ from OTR’ tick box in the ‘My Account’ screen.

Team Member Discount

Ordering

To redeem a reward for an OTR App customer ask them to show you their reward on the brand screen in the OTR Rewards section of the app. 1. Check they are not showing you a screenshot – make sure there is animation on the screen (the reward will be flashing) 2. Check what the reward is for 3. Check that what they have purchased is valid for that reward 4. Scan the customer’s App barcode 5. Process the free item in POS 6. Complete the transaction as normal
Yes. Rewards are valid for 12 months from the date they have been earned.
Unfortunately Stamps and Rewards can only be earned by scanning your app barcode in store, or by placing an order through the OTR App.
Stamps and Rewards that are earned in the OTR App may take a few minutes after the transaction to appear in your OTR Rewards screen.
Each time you purchase an offer in-store entitled to earn a stamp towards a reward i.e. Grande C Coffee, scan the barcode on your OTR Rewards screen in the OTR App at the Point of Sale in store and watch as you gain stamps towards your free reward. Coffee items ordered through the app will be automatically added to your Buy 3 Get 1 FREE rewards tally, no need to scan in-store.
To keep track of your Rewards, access the OTR Rewards screen in the OTR App by the shortcut on the bottom right of the home screen, or by the app menu.
If you encounter an issue with your app, retry the steps you took to see if you can repeat the issue. If you can repeat the issue there are 2 ways you can raise it with the App development team: 1. Select ‘Contact Us’ from the app menu and complete as much detail as possible including: a. What phone you have b. What version of iOS or Android you have c. What steps you performed that resulted in the issue 2. Send an email to OTRApp@otr.com.au with as much detail as possible including: a. What phone you have b. What version of iOS or Android you have c. What steps you performed that resulted in the issue

Rewards

Registered users of the OTR App can earn Rewards on C Coffee, Moe’s Dog & Shake, EAT, CHILL, Krispy Kreme, Happy Wash, Wokinabox, Oporto and Subway.

The Buy 4 Get 1 FREE offers are:

C COFFEE

– Buy 4 Regular C Coffees, Get 1 FREE

– Buy 4 Grande C Coffees, Get 1 FREE

– Buy 4 Max C Coffees, Get 1 FREE

HAPPYWASH

– Buy 4 ‘The Wash’ car washes, Get 1 FREE

– Buy 4 ‘The Wash & Dry’ car washes, Get 1 FREE

– Buy 4 ‘Deluxe Wash’ car washes, Get 1 FREE

– Buy 4 ‘Ultimate’ car washes, Get 1 FREE

– Buy 4 ‘Platinum’ Car Washes, Get 1 FREE

SUBWAY

-Buy 4 6-inch Sub, Regular Wrap or Regular Salad Combo, Get a 6-inch Sub, Regular Wrap or Regular Salad Combo FREE

– Buy 4 Footlong Sub, Large Salad or Large Wrap Combo, Get a Footlong Sub, Large Salad or Large Wrap Combo FREE

You can redeem a C Coffee Reward automatically when pre-ordering online.

 

To redeem a Reward at an OTR store, let the OTR Team Member know that you want to redeem a Reward and show them the redemption code. To do this go to the ‘OTR Rewards’ tab in the OTR App:

  1. Tap the brand of the Reward you wish to redeem 2. Tap the Buy 4 Get 1 FREE offer you wish to redeem 3. Press ‘Tap to Redeem’. This will show a redemption code that the OTR Team Member is required to enter during the transaction
Yes. Rewards are valid for 12 months from the date they have been earned.
Stamps are automatically converted into Rewards when you have purchased 4 of the same deals.
Each valid purchase receives one Stamp.
Unfortunately Stamps and Rewards can only be earned by scanning your app barcode in store, or by placing an order through the OTR App.
Stamps and Rewards that are earned in the OTR App may take up to 24 hours after the transaction to appear in your OTR Rewards screen.

Each time you purchase an offer in-store entitled to earn a Stamp towards a Reward i.e. Grande C Coffee, scan the barcode on your OTR Rewards screen in the OTR App at the Point of Sale in store and watch as you gain Stamps towards your free Reward.

Coffee items ordered through the app will be automatically added to your Buy 4 Get 1 FREE rewards tally, no need to scan in-store.

To keep track of your Rewards, access the OTR Rewards screen in the OTR App by the shortcut on the bottom right of the home screen, or by the app menu.
If you encounter an issue with your app, retry the steps you took to see if you can repeat the issue. If you can repeat the issue you can raise it with the App development team directly via the OTR App: 1. Select ‘Contact Us’ from the app menu and complete as much detail as possible including: a. What phone you have b. What version of iOS or Android you have c. What steps you performed that resulted in the issue