OTR App – FAQ’s
What can I do with the OTR App?
How do I get the OTR App?
Will I need to Register to use the OTR App?
How do I register with the OTR App?
What devices support the OTR App?
Why won't the OTR App download onto my phone?
I have forgotten my password and cannot log in. What do I do?
The OTR App has asked if I wish to turn on location services. Why do I need to use location services?
I no longer want to use the OTR App. What do I do?
My app says 'Verifying email…', but doesn't look like it is doing anything. What do I do?
What is OTRGive?
How will it work?
How do I know how much I've donated?
Who are the community groups OTRGive is supporting?
What about other community groups and organisations?
How can other groups register their interest in joining OTRGive?
How much will OTR give to community groups through this program?
What purchases at OTR will create a donation on OTRGive?
What percentage of each qualifying transaction will OTR donate to the community groups?
How often are donations paid to community groups?
How can I be assured OTR is making the correct donations to the community groups?
Can I donate to more than one community group or organisation?
Can I donate my own money to community groups?
Will my OTR Rewards still accrue if I join OTRGive?
Will OTRGive work if I pay via a Fleet card or gift voucher in store?
Why is OTRGive only available through the OTR App?
What if I don’t want to use the OTR App?
Will OTR share any of my information with third party organisations if I join OTRGive?
How can I update my details?
How do I change my password?
How do I add a payment method?
What payment methods can I add?
How do I change my payment details?
Can I make a default payment method?
How many payment methods can I have at once?
I no longer want to receive emails from OTR. What should I do?
What can be pre-ordered through the OTR App?
Can the pick-up location of an order be change once the order has been placed?
Can the pick-up time of an order be changed once the order has been placed?
Where do I collect my OTR App order when I arrive in store?