OTR App – FAQ’s
What can I do with the OTR App?
How do I get the OTR App?
Will I need to Register to use the OTR App?
How do I register with the OTR App?
What devices support the OTR App?
Why won't the OTR App download onto my phone?
I have forgotten my password and cannot log in. What do I do?
The OTR App has asked if I wish to turn on location services. Why do I need to use location services?
I no longer want to use the OTR App. What do I do?
My app says 'Verifying email…', but doesn't look like it is doing anything. What do I do?
What is OTRGive?
How do I join?
Is there an extra cost to me?
How much of my purchase is donated?
Can I change my chosen charity?
How can I track donations made to my charity partner?
What type of community groups is OTRGive supporting?
What is carbon offsetting?
What projects do you support?
How is my offset being calculated?
Does OTR contribute towards offsetting emissions?
How do I know the offset is trustworthy?
Can I change my offset percentage later?
Can I stop contributing to the projects?
How can I track my carbon offsetting progress?
Can I get a refund for my offset contributions?
Do I have to offset my emissions every time I pump fuel?
How can I update my details?
How do I change my password?
How do I add a payment method?
What payment methods can I add?
How do I change my payment details?
Can I make a default payment method?
How many payment methods can I have at once?
I no longer want to receive emails from OTR. What should I do?
What can be pre-ordered through the OTR App?
Can the pick-up location of an order be change once the order has been placed?
Can the pick-up time of an order be changed once the order has been placed?
Where do I collect my OTR App order when I arrive in store?